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Who I Am

Jim Brown

Mr. Brown is an Information Technology (IT) professional with over 30 years of experience in IT, MCSE & CNA with widespread knowledge of problem solving and support and 25 years of software Quality Assurance, Software design and technical spec writing

Mr. Brown began his career in Information Technology (IT) in 1992 as a support representative for a software company of restaurant point of sale (POS) moving up to senior support specialist and then floor manager. He then transitioned into research and development in 1996 to 2006 where he did Quality Assurance (QA) and software design as a business analyst for hotel software, property management system (PMS). Mr. Brown graduated from Wichita State University in the fall of 1991 with a Bachelor of Liberal Arts and Science degree, Emphasis Administration of Justice / Psychology. In 1999 became Microsoft Certified System Engineer (MCSE) Certificate.

In 2006, Mr. Brown accepted a position with Schenker Logistics as a Business Analyst, who generates metrics for management and technical assistants with interface between warehouse management system (WMS) and Spirit (BAAN/SAP). IT support for the Wichita / Spirit account. Application support for 600 plus users of WMS and 3rd party applications OS, Office and Mail. Hardware support of PC’s, printers, network cabling hubs, routers and switches, proprietary hardware RF guns and Pick2Voice system (Avalanche).

In 2011, Schenker Logistics promoted Mr. Brown to the position of Senior Business Systems Analyst. QA all custom code and reports providing Ad-hoc data request (Oracle and MS SQL query). Achievements include automating daily metrics from hours to run in minutes, design and QA Digital Message Board, Real Time Dashboard and Visual Lineside Management $200K project to manage Spirit WIP on the production floor.

In 2013, Schenker Logistics promoted Mr. Brown to the position of Systems Integration Analyst, Principle. Mr. Brown has Final acceptance authority for proposed WMS/peripheral application enhancements. Has written many applications and utilities in Visual Studio VB.NET. Some of the applications include, Digital Message Board (DMB) This application displays metrics and informational content and News and Weather via RSS feeds. 6 real time dashboard: Receiving, XDock Process and Delivery, Putaway, OnHand BackOrder and Pick Detail by Route. These applications use Gauge Controls ReportExecutionService Web Service to automate SQL Server Reporting Services (SSRS). Some small utilities include Interface Monitor to Monitor EDI Interfaces between SAP and WMS. A Oracle Client Designed to have canned SQL Queries. Use the Paste IN Clause to have it build the query for you or you may write your own query. He is also instrumental in providing Ad-hoc Data Request SQL Query and IT Systems Support for Interfaces SAP to WMS, WMS to Dematic Multishuttle EMS.

To obtain a challenging position with an organization that will utilize my computer and customer service skills as well as my creativity to further develop my IT expertise. One that encourages growth and that will provide me with both challenging and rewarding career opportunities.

  • Results-driven, detail-oriented with a commitment to high standards
  • Senior Business Systems Analyst with extensive knowledge in Analytical and Statistical data
  • 25+ years of software Quality Assurance, Software design and technical spec writing
  • 30+ years of IT experience MCSE & CNA with widespread knowledge of problem solving and support
  • Extensive PC Software / Hardware, Server and Peripherals, Network TCP/IP wiring hub router, switch and wif
  • Strong understanding of SQL Query and Script Automation

Analyst

Information Technology

Logistics

Database

Experience

Programming



Software Quality Assurance, Business and System Analyst

Extensive PC Software/Hardware, Server and Peripherals (Technical Support)

Hospitality, (Hotel and Restaurant) SCM, Warehousing

SQL Query, Microsoft SQL Server, Oracle, Btrieve, Pervasive SQL and Microsoft Access

Project Manager, Team Leader and Customer Support Representative

Batch/Scripting, Visual Studio VB.NET, Full Stack, Azure DevOps, HTML, Flash, Bootstrap ASP.NET, JS, CSS



Software

  • Windows (all versions including Azure)
  • NT Server, Terminal Server, Citrix, Hyper-V and IIS
  • Microsoft Office (all versions including 365)
  • POS - Point of Sale
  • PMS - Property Management System
  • WMS - Warehouse Management System

Networking

  • Install and configure hub router, switch and Wi-Fi
  • IPX/NETX
  • TCP/IP
  • ODBC
  • File IO and XML
  • Cat5/6 certify, Wireless, RF and AP

Wichita State University | Fall 1991

Bachelor of Liberal Arts and Sciences
Emphasis: Administration of Justice/Psychology

Cowley County Community College | Spring 1988

Associate of Applied Science
Minor: Administration of Justice

Microsoft Certified System Engineer (MCSE) | Fall 1999

  • Networking Essentials
  • Microsoft Windows Workstation
  • Microsoft Windows Server
  • Microsoft Windows Server Enterprise
  • Microsoft TCP/IP Internetworking
  • Microsoft Internet Information Server

Certified Novell Administrator (CNA) | Fall 1999

  • Novell NetWare 5.0 Administration
  • Novell NetWare 5.0 Advanced Administration

DB Schenker, Inc.

Systems Integration Analyst, Principle | 2013 – present

  • Final acceptance authority for proposed WMS/peripheral application enhancements
  • Automation of Daily Metrics (Visual Studio VB.NET and SQL Server Reporting Services)
  • Development/Deployment of Web Based Real Time Dashboards
  • Web Report Development (SQL Server Reporting Services)
  • Ad-hoc Data Request (PL/SQL query Oracle and Microsoft T-SQL query)
  • IT Systems Support: Interfaces SAP to WMS, WMS to Dematic Multishuttle EMS

Senior Business Systems Analyst | 2011 – 2013
Business Analyst | 2006 – 2011

Senior Business System Analyst providing 3PL (3rd Party logistics). Generate Metrics for Management and custom reports automating and ad hoc SQL query request. QA all custom code and reports providing technical assistants with interface between warehouse management system (WMS) and Spirit (BAAN/SAP). IT support for the Wichita / Spirit account. Application support for 600 plus users of WMS and 3rd party applications OS, Office and Mail. Hardware support of PC’s, printers, network cabling, routers, switches and proprietary hardware RF guns and Pick2Voice system.



SoftBrands Hospitality, Inc.

Software Design Business Analyst and Quality Assurance Technician | 2002 - 2006

  • MIS for Research and Development
  • Stage workstations and servers for different development environments
  • Liaison between programmer and customer requirements
  • Business Analyst and Quality Assurance testing include documentation, vision and scopes and spec writing for PMS systems for hotels
  • Emphasis in the credit card interface by design, training and backing up support and installations


Encore/AremisSoft Hospitality, Inc

Special Project Manager | 1999 - 2002

  • Assigned a 1.5 year project to improve LANmark Credit Card Interface
    • Instrumental in improving the design, testing and documentation for this software product
    • Provided a NT solution for LANmark PMS, a DOS based system designed for Novell 2.x to run on NT
  • Expanded the previously outlined 1.5 year assignment to design two additional Credit Card Interfaces
  • Other Special Projects:
    • Replacement for XTrieve (SmithWare DDF Builder)
    • OEM agreement for Pervasive SQL
    • OEM agreement for Connectix Virtual PC


Lodgistix Hospitality Group

MIS/Quality Assurance Technician | 1996 – 1999

  • MIS for Technical Services
  • Maintained 1 to 3 NT Servers, 2 to 4 Novell Servers (3.12 – 5.0), and over 20 workstations and their connectivity to the network (DOS, OS/2, Windows 3.x, 95/98, NT workstation and Microsoft Office, as well as email client)
  • Worked with customers on an individual basis to ensure they were using their systems to its full potential
  • Facilitated all hardware and software staging for Technical Services, as well as helped make ready stage systems
  • Designed, tested and documented the LANmark Credit Card System
  • Trained and installed the LANmark Credit Card System in the field


Squirrel/Lodgistix Companies, Inc

Senior Support Specialist / Floor Manager | 1992 - 1996

  • Squirrel is a PC based restaurant Point-of-Sale touch screen system that runs under DOS, Windows and OS/2
  • Provided quick response to customer complaints, staff questions and any and all spontaneous issues or problems
  • Provided advanced technical support for customer base
  • Assisted system installers with new installations
  • Helped build squirrel systems and trained new staff


I Can Do School of Gymnastics / YMCA

Gymnastics Instructor | 1984 - 2012

  • Teach gymnastics to children ages 2-17
  • Use positive reinforcement methods, patience and enthusiasm
  • Choreograph routines, explaining concepts and public speaking.

Homeowners Association Board | 2007 - Present

Wichita YMCA Board | 2007, 2008 and 2009

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